Catalogue distributor projects significant growth for 2010

Being happy with business is a rare emotion in these recession-dogged times. But for catalogue distributor Mouser Electronics's Mark Burr-Lonnon, sitting on 3-5 per cent up on last year is, if not sitting pretty, something of a bonus when most people are looking at double digit decline – or worse.Mark Burr-Lonnon

 

Mark Burr-Lonnon, Vice President Europe and Asia, Mouser Electronics

“We've seen it pick up since the second week of April” Burr-Lonnon, visiting UK from his base in Mansfield, Texas, told Edi. “Since September it's gone crazy, and that's been borne out by discussions I've been having with suppliers.”

Does this signal a market recovery? Probably not, he thinks . “A lot of this is being driven by the problems with semiconductor allocations. There is restocking going on, inventory being put back into the channel. Talking to manufacturers now, they're seeing some of the biggest orders they've ever seen from the big distributors.”

All well and good, but as Burr-Lonnon points out, putting it into the channel is one thing, getting it out the other end may be another. “We don't see a huge strength in the market, certainly not at the level of business today. To me the trend is a high right-sided W. It will go down before it goes up again. Probably not right down to where it has been.”

Mouser's own predictions for next year are bullish at 15-20% increase, on a background of overall market growth of 5-8%. “We'd be very surprised if we didn't hit that”. What is it that is giving this Texas-based catalogue distributor the ability to beat the market trend?

Globalisation is a major factor. International business doubled in 2008, and as of last month stands at 30% of the company's total turnover. For Mouser, as for many US companies, international means outside the USA, and as Vice President Europe and Asia, Portsmouth-born Burr-Lonnon looks after all of it.

Europe has been a particular focus for Mouser in 2009, opening a UK office earlier this year. European sales have grown in every quarter of 2009, and were 39% up in Q3 compared with Q3 of last year. The company claims that 80 new customers are being added every day in Europe, providing a 74% increase in new customers over the year.

 

 

 

Burr-Lonnon attributes much of Mouser's success to speed. Speed in finding new products, and speed in getting them in front of customers. New catalogues are printed quarterly – six-monthly in Europe – and the website is updated frequently. “We're normally first to market with new products” he said, “basically because of the way we work. We make it very simple, our discussions with manufacturers are always about new parts, we focus on them supplying us with the newest parts as soon as they come out. “If a new part comes out we get it in the catalogue within three months. That isn't always true of other distributors.”

The European catalogue has just been published, including a new German-language version. Echoing Burr-Lonnon's statements about new product additions, 61,670 have been added in the last 90 days.

The website is a key part of Mouser's marketing, generating 55% of the company's revenue, 62% of volume, and 74% of new customers. This has developed over the last 18 months as it has been expanded to include 38 country-specific sub-domains in local languages and with pricing in local currencies.

With this trend, moving forward, will a print catalogue become unnecessary? Burr-Lonnon thinks not.

“We track how many people order a catalogue on the Web. It's going down, but we still had 11,000 new people who ordered a print catalogue via the Web. “When we talk to people, they say that they find the part in the catalogue and then order it over the Web. This has led us to believe that we need to improve the Web catalogue.

“So a lot of our time and attention right now has been given to how we can make the experience of catalogue users better with an online catalogue.”

The outcome is a new catalogue based on Microsoft's Silverlight software, which can now be seen at http://www.mouser.com/enhanced_catalog . Using Silverlight is intended to make the online version have the look and feel of the print version with the searchability of the Web.

All in all, Mark Burr-Lonnon seems to be in an enviable position. “Yes, I guess. I tend to get disappointed if things aren't going as well as I would like, but people tell me 'stop moaning:you're 30% up, most people are down'.”

t: + 44 (0)1494-467490
f: +44 (0)1494-467499

e: sales@mouser.com
http://www.mouser.com

 

 

 

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