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Being happy with business is
a rare emotion in these recession-dogged times. But for catalogue
distributor Mouser Electronics's Mark Burr-Lonnon, sitting on 3-5
per cent up on last year is, if not sitting pretty, something of
a bonus when most people are looking at double digit decline
or worse.
Mark
Burr-Lonnon, Vice President Europe and Asia, Mouser Electronics
“We've seen it pick up since the second week
of April” Burr-Lonnon, visiting UK from his base in Mansfield, Texas,
told Edi. “Since September it's gone crazy, and that's been borne
out by discussions I've been having with suppliers.”
Does this signal a market recovery? Probably
not, he thinks . “A lot of this is being driven by the problems
with semiconductor allocations. There is restocking going on, inventory
being put back into the channel. Talking to manufacturers now, they're
seeing some of the biggest orders they've ever seen from the big
distributors.”
All well and good, but as Burr-Lonnon points
out, putting it into the channel is one thing, getting it out the
other end may be another. “We don't see a huge strength in the market,
certainly not at the level of business today. To me the trend is
a high right-sided W. It will go down before it goes up again. Probably
not right down to where it has been.”
Mouser's own predictions for next year are bullish
at 15-20% increase, on a background of overall market growth of
5-8%. “We'd be very surprised if we didn't hit that”. What is it
that is giving this Texas-based catalogue distributor the ability
to beat the market trend?
Globalisation is a major factor. International
business doubled in 2008, and as of last month stands at 30% of
the company's total turnover. For Mouser, as for many US companies,
international means outside the USA, and as Vice President Europe
and Asia, Portsmouth-born Burr-Lonnon looks after all of it.
Europe has been a particular focus for Mouser
in 2009, opening a UK office earlier this year. European sales have
grown in every quarter of 2009, and were 39% up in Q3 compared with
Q3 of last year. The company claims that 80 new customers are being
added every day in Europe, providing a 74% increase in new customers
over the year.
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Burr-Lonnon attributes
much of Mouser's success to speed. Speed in finding new products,
and speed in getting them in front of customers. New catalogues
are printed quarterly – six-monthly in Europe – and the website
is updated frequently. “We're normally first to market with
new products” he said, “basically because of the way we work.
We make it very simple, our discussions with manufacturers
are always about new parts, we focus on them supplying us
with the newest parts as soon as they come out. “If a new
part comes out we get it in the catalogue within three months.
That isn't always true of other distributors.”
The European catalogue
has just been published, including a new German-language version.
Echoing Burr-Lonnon's statements about new product additions,
61,670 have been added in the last 90 days.
The website is a key part
of Mouser's marketing, generating 55% of the company's revenue,
62% of volume, and 74% of new customers. This has developed
over the last 18 months as it has been expanded to include
38 country-specific sub-domains in local languages and with
pricing in local currencies.
With this trend, moving
forward, will a print catalogue become unnecessary? Burr-Lonnon
thinks not.
“We track how many people
order a catalogue on the Web. It's going down, but we still
had 11,000 new people who ordered a print catalogue via the
Web. “When we talk to people, they say that they find the
part in the catalogue and then order it over the Web. This
has led us to believe that we need to improve the Web catalogue.
“So a lot of our time and
attention right now has been given to how we can make the
experience of catalogue users better with an online catalogue.”
The outcome is a new catalogue
based on Microsoft's Silverlight software, which can now be
seen at http://www.mouser.com/enhanced_catalog . Using Silverlight
is intended to make the online version have the look and feel
of the print version with the searchability of the Web.
All in all, Mark Burr-Lonnon
seems to be in an enviable position. “Yes, I guess. I tend
to get disappointed if things aren't going as well as I would
like, but people tell me 'stop moaning:you're 30% up, most
people are down'.”
t: + 44 (0)1494-467490
f: +44 (0)1494-467499
e: sales@mouser.com
http://www.mouser.com
EDI-Special Feature
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